FAQ
Frequently asked questionsHow Do I Place An Order?Simply click on the items that you want. Add them to your shopping cart. then, Pay for them. orders take 3 business days for processing and 7 to 10 days for shipping. Can I Order Ladder Sections?Due to strict liability reasons, ladder sections are not available for purchase. What DO i do if i haven't recieved my order or recieved the wrong item?please view the contact page for ways to reach us.how long is the delivery time?typically, orders will be processed within 3 business days from receipt of order. please allow 7 to 10 business days for shipping. during peak season, shipping times may be extended.
Terms
terms & conditionsPayment and ShippingWe do not ship to P.O. boxes or C.O.D.International Orders - Contact Customer Service Orders placed after 4pm will be processed the following business dayOrder placed Saturdays, Sundays & holidays will be processed the following business day Our Shipping applies only for 48 Contiguous US States. Please Note:Alaska, Hawaii, Puerto Rico, and US Territories, APO, & International addresses require additional shipping fees. Due to high variability in rules and rates, actual cost to ship outside of continental US must be determined by our staff. Please contact us if you have any of these addresses to place your order. Shipping and Handling cost will automatically be calculated during checkout.Business days do not include weekends or holidaysPlease allow 3 business days to process your order and 1-2 weeks for standard ups delivery Incomplete information will result in delay of orderPrices are subject to change without notice ONLINE SHOPPING POLICY ACCEPTANCE OF AGREEMENT BY ENGAGING TO PURCHASE A PRODUCT ON THE WEBSITE, YOU (FURTHER KNOW AS “BUYER”) AGREE AND ACCEPT TERMS OF THIS AGREEMENT. CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT OUR PRODUCTS, POLICIES, COMMENTS OR QUESTIONS. PAYMENT OPTIONS: WE ACCEPT VISA AND MASTERCARD. YOUR PURCHASES WILL APPEAR AS "primal treestands" ON YOUR CREDIT CARD STATEMENT. primal vantage DOES NOT ACCEPT COD. IF BUYER FAILS TO PAY FOR ANY PRODUCTS RECEIVED, primal vantage RESERVES THE RIGHT, TO SUSPEND OR CANCEL FURTHER DELIVERY, AND TO PROCEED IN ANY COURT OF PROPER JURISDICTION AGAINST BUYER FOR ALL AMOUNTS DUE INCLUDING, BUT NOT LIMITED TO, ATTORNEY FEES, COSTS AND INTEREST. PLEASE MAKE SURE THAT YOUR BILLING ADDRESS IS CONSISTENT WITH THE ADDRESS ON YOUR CREDIT CARD STATEMENT BILLING.INTERNATIONAL ORDERS: PLEASE CONTACT CUSTOMER SERVICE.STATE SALES TAX: FOR ALL PURCHASES SALES TAX WILL BE CHARGED WHERE IT IS REQUIRED BY LAW TO CHARGE TAX. WE WILL CHARGE STATE SALES TAX APPLICABLE FOR new jersey AND IS SUBJECT TO CHANGE ACCORDINGLY.SHIPPING: WE SHIP ALL ORDERS TO THE FORTY-EIGHT CONTIGUOUS UNITED STATES. primal vantage SHALL USE REASONABLE EFFORTS FOR PRODUCTS TO BE DELIVERED TO BUYER, BUT SHALL IN NO EVENT BE LIABLE FOR ANY LOSSES OR DAMAGES CAUSED BY DELAY OR NON-DELIVERY OF PRODUCTS. BUYER SHALL BE RESPONSIBLE FOR ALL SHIPPING CHARGES. primal vantage IS UNABLE TO DELIVER TO P.O. BOXES. PLEASE BE SURE TO ENTER A COMPLETE SHIPPING ADDRESS FOR ALL ONLINE ORDERS WHEN COMPLETING AND SUBMITTING YOUR ONLINE PURCHASE.LIMIT OF NON-DELIVERY CLAIM: ALL NON-DELIVERY CLAIMS RELATED TO PRODUCTS SOLD THROUGH primal vantage's WEBSITE SHALL BE MADE WITHIN THIRTY (30) DAYS AFTER RECEIPT OF THE PRODUCT TO WHICH THE CLAIM RELATES. BUYER'S FAILURE TO GIVE WRITTEN NOTICE OF ANY CLAIM WITHIN THE 30-DAY PERIOD OF TIME TO primal vantage SHALL CONSTITUTE AN ABSOLUTE AND UNCONDITIONAL WAIVER OF SUCH CLAIM. IN NO EVENT SHALL BUYER COMMENCE ANY ACTION RELATED TO PRODUCTS SOLD TO BUYER THROUGH THE WEBSITE LATER THAN ONE YEAR AFTER RECEIPT OF THE PRODUCT.RETURNS: REFUNDS WILL BE ISSUED WITHIN 30 DAYS OF PURCHASE. AFTER THE 30-DAY PERIOD, A MERCHANDISE EXCHANGE WILL BE ISSUED. WE OFFER AN EXCHANGE FOR DEFECTIVE ITEMS. OUR EXCHANGE PROCESS REQUIRES YOU TO RETURN THE MANUFACTURER'S DEFECTIVE PRODUCT, at your own expense, FOR AN EXCHANGE WITH A NON-DEFECTIVE PRODUCT. TO RETURN AN ITEM FOR EXCHANGE OR REFUND, CONTACT CUSTOMER SERVICE AT primal vantage. OUR CUSTOMER SERVICE REPRESENTATIVE MAY ASK YOU FOR YOUR ORDER NUMBER AND DATE OF PURCHASE. PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR THE EXCHANGED PRODUCT TO BE SENT TO YOU.IF THE BUYER DOES NOT REGISTER FOR A PAYPAL ACCOUNT, primal vantage CANNOT ISSUE CREDIT CARD OR CASH REFUNDS, THEREFORE, AN EXCHANGE FOR ITEM PURCHASED WILL BE ISSUED.FOR FAST, ACCURATE RETURNS, KEEP THE INVOICE AND PACKING SLIP WITH YOUR SHIPMENT. IF YOU NEED TO RETURN YOUR PURCHASE, PLEASE COMPLETE AND RETURN SHIPPING INVOICE AND INCLUDE IT WITH YOUR MERCHANDISE. SHIP YOUR PACKAGE POSTAGE PAID. primal vantage DOES NOT ACCEPT POSTAGE DUE PACKAGES.RETURN YOUR MERCHANDISE TO: primal vantageREFUND DEPARTMENT 685 route 10 east randolph, nj 07869DAMAGED MERCHANDISE: IF YOUR ITEM IS RECEIVED DAMAGED, CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 1-866-972-6168. BE SURE TO HAVE THE PACKING SLIP ALONG WITH A COPY OF YOUR PURCHASE INVOICE TO GIVE THE INFORMATION TO OUR CUSTOMER SERVICE REPRESENTATIVE.DEFECTIVE MERCHANDISE: IF FOR ANY REASON, YOU ITEM HAS A MANUFACTURERS DEFECT, IT WILL BE REPLACED AT NO COST TO YOU. SIMPLY CONTACT CUSTOMER SERVICE WITH YOUR COMPLETE ORDER INFORMATION AND THEY WILL DIRECT YOU ON HOW TO RETURN THE DEFECTIVE ITEM. ITEMS THAT HAVE BEEN DELIBERATELY, MALICIOUSLY DAMAGED OR WORN WILL NOT BE ENTITLED FOR REFUND OR EXCHANGE. PRICES AND AVAILAbILITY: PRICES OF PRODUCT ON THE WEBSITE ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. PRODUCT AVAILABILITY IS SUBJECT TO CHANGE AT ANY TIME. primal vantage MAKES NO REPRESENTATIONS OF WARRANTIES REGARDING PRODUCT AVAILABILITY.primal vantage DOES NOT ACCEPT COD ORDERS. IF BUYER FAILS TO PAY FOR ANY PRODUCTS RECEIVED, primal vantage SHALL RESERVE THE RIGHT, TO SUSPEND OR CANCEL FURTHER DELIVERIES, AND TO PROCEED IN ANY COURT OF PROPER JURISDICTION AGAINST BUYER FOR ALL AMOUNTS DUE INCLUDING, BUT NOT LIMITED TO, ATTORNEY FEES, COSTS, INTEREST AND ANY APPLICABLE FEES IMPOSED. DISCLAIMER OF WARRANTIES: SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED. BUYER IS SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE PRODUCTS FOR THE USES AND APPLICATIONS CONSIDERED BY BUYER. BUYER ASSUMES ALL RISKS AND LIABILITIES ARISING OUT OF POSSESSION AND OR USE OF THE MERCHANDISE ITEMS) PURCHASED.BUYER'S REPRESENTATION: BUYER REPRESENTS THAT HE/SHE HAS THE REQUISITE POWER AND LEGAL AUTHORITY TO ENTER INTO THIS AGREEMENT AND TO PERFORM THE OBLIGATIONS UNDER THIS AGREEMENT. BUYER REPRESENTS THAT HE/SHE HAS PROVIDED ACCURATE INFORMATION TO primal vantage IN PURCHASING MERCHANDISE THROUGH THE WEBSITE AND THAT HIS/HER OFFER TO PURCHASE PRODUCTS COMPLIES WITH ALL APPLICABLE LAWS. BUYER ACKNOWLEDGES AND AGREES THAT HE/SHE IS SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS CONCERNING BUYER'S PURCHASE, POSSESSION AND USE OF THE MERCHANDISE ITEMS). FINAL: 1. NO WAIVER BY EITHER PARTY OF ANY BREACH OF ANY TERMS OR CONDITIONS CONTAINED HEREIN SHALL BE CONSTRUED AS A WAIVER OF ANY SUCCEEDING BREACH OF THE SAME OR ANY OTHER TERMS OR CONDITION HEREIN. NOTHING CONTAINED HEREIN SHALL LIMIT THE REMEDIES OF primal vantage IN THE EVENT OF BUYER'S BREACH OF THIS AGREEMENT. 2. THE PARTIES AGREE THAT ELECTRONIC COMMUNICATIONS SHALL BE CONSIDERED "WRITINGS" FOR ALL PURPOSES UNDER THE LAW. IF NOTICE IS NOT SENT BY ELECTRONIC COMMUNICATIONS, NOTICES SHALL BE DEEMED GIVEN WHEN DELIVERED TO OR US MAIL BY FIRST CLASS POSTAGE PREPAID, AND, IF TO BUYER, SENT TO THE ADDRESS AS COMPLETED BY THE BUYER DURING THE CHECKOUT PERIOD FINALIZING PURCHASE MADE THROUGH primal's WEBSITE. 3. THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE STATE OF new jersey ANY LEGAL ACTION WITH RESPECT TO ANY TRANSACTION SUBJECT TO THIS AGREEMENT MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION HAS ARISEN.
